Privacy Policy

1. Who We Are

RVA Delivered LLC is an automotive electronics and consumer electronics repair service provider. We offer ECU and module repair, audio and video installation, GPS navigation, camera systems, remote start, and Bluetooth integration services. Our registered business address is 1600 Hallford Ct, Midlothian VA 23114, United States. You can reach us at info@rvadelivered.com.

2. Information We Collect

We collect information in the following ways:

Information You Provide Directly

• Contact and booking information — your full name, email address, and a description of the service request you submit through our appointment form.
• Communications — any messages, emails, or calls you send or make to us.

Information Collected Automatically

• Usage data — pages visited, time spent on each page, referring website, and general browser and device type.
• Cookies and similar technologies — small data files stored on your device to help us understand how visitors use our website. Please see our Cookie Policy for full details.
• IP address — used only in aggregate form to understand visitor locations and improve our service offering.

3. How We Use Your Information

We use the information we collect to:

• Respond to appointment requests and service enquiries promptly.
• Schedule and confirm bookings, and follow up on completed repairs.
• Communicate important updates about your appointment or our services.
• Improve our website, user experience, and service quality.
• Comply with applicable legal obligations.
• Prevent fraudulent or unauthorised use of our services.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Legal Basis for Processing

Where applicable under data protection law, we rely on the following legal bases to process your information:

• Contractual necessity — to fulfil a service booking or repair request you have made.
• Legitimate interests — to operate and improve our business, provided those interests are not outweighed by your rights.
• Consent — where you have given us clear, informed consent (e.g. subscribing to communications).
• Legal obligation — to comply with applicable laws and regulations.

5. How We Share Your Information

We may share your information with:

• Service providers — trusted third-party companies that assist us in operating our website and business (for example, email delivery services, appointment scheduling tools, and website analytics providers). These parties are contractually required to keep your information confidential and use it only for the purpose we specify.
• Legal authorities — where required by law, court order, or governmental authority.
• Business transfers — in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you in advance of any such change.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by law. Appointment and contact records are generally retained for up to three (3) years from the date of last interaction. You may request deletion of your records at any time (see Section 8).

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission (HTTPS), access controls, and regular security reviews. No method of transmission over the internet is completely secure, however, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access — request a copy of the personal information we hold about you.
• Correction — ask us to correct inaccurate or incomplete data.
• Deletion — request that we delete your personal information where we have no compelling reason to continue holding it.
• Restriction — ask us to limit how we use your data in certain circumstances.
• Portability — receive your data in a portable, machine-readable format.
• Objection — object to our processing of your data on legitimate interest grounds.
• Withdraw consent — where processing is based on consent, withdraw it at any time without affecting prior processing.

To exercise any of these rights, please contact us at info@rvadelivered.com. We will respond within 30 days.

9. Cookies

Our website uses cookies to enhance your browsing experience and understand how visitors interact with our content. For detailed information on the cookies we use and your opt-out options, please review our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies before providing any personal information.

11. Children's Privacy

Our services are intended for individuals aged 18 and over. We do not knowingly collect personal information from anyone under 18 years of age. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the revised policy on this page with an updated date. We encourage you to review this page periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us:

• Email: info@rvadelivered.com
• Address: 1600 Hallford Ct, Midlothian VA 23114, United States